T&S Specific Measures
If you work in Trust & Safety (T&S), your insights are essential. This study is part of a research initiative aimed at advancing the understanding and support of mental health and wellbeing among professionals in T&S roles: those who play a vital role in ensuring that digital platforms remain safe, trustworthy, and respectful for users worldwide.
By participating in this anonymous survey, you’ll help shape a scientifically grounded tool designed to address the unique mental health needs of those working in Trust & Safety.
What is the study about?
We’re investigating the specific demands experienced by professionals working in Trust & Safety roles and how these demands affect mental health and wellbeing. The goal is to generate evidence that can inform smarter policies, more effective support systems, and improved workplace practices grounded in the real-world experiences of T&S professionals.
This research is being conducted by Oxford Research & Development Partners (OXRAND), in collaboration with the Trust and Safety Foundation’s Psychological Health Research Committee (PHRC). The study has been reviewed and approved by the University of Oxford Research Ethics Committee (ethics@socsci.ox.ac.uk).
Who can take part?
We’re inviting individuals who meet the following criteria:
Are aged 18 or older;
Are employed in a paid Trust & Safety position;
Are currently working in a T&S-related role within a technology company, digital platform, or similar organization (Note: This includes all types of T&S roles, not just content moderation.).
If this sounds like you, we’d greatly value your contribution to shaping the future of wellbeing support in the T&S industry.
What’s involved?
Participation is straightforward. You’ll complete a short, anonymous online survey about your work environment and overall wellbeing. It takes approximately 15 - 20 minutes to complete. No personally identifying information will be collected. This includes your name, email address, or the name of your employer. All responses are strictly confidential and fully anonymous.
Why take part?
While there may be no immediate personal benefit, your participation will make a meaningful contribution to improving the wellbeing of those working in Trust & Safety. Your responses will:
Support the development of evidence-based tools to assess, monitor, and improve wellbeing among T&S professionals globally.
Contribute to public research and inform best practices across the tech industry regarding T&S job demands and working conditions.
Ensure that future mental health strategies for T&S roles are grounded in the lived experiences of the professionals they aim to support
How will my data be handled?
Your privacy and confidentiality are our highest priority.
No identifiable information is collected.
Your responses are fully anonymous.
Your data is stored securely.
This study complies with the data protection standards set out by the University of Oxford Research Ethics Committee and adheres to GDPR principles. No, no one aside from the research team will have direct access to survey data. However, we’ll prioritize publishing a general report available via TSF’s website and submit the study to an open-access journal.
Can I ask for my data to be removed after I take the survey?
Because the data collected by the survey isn’t identifiable (it isn’t linked back to you or your identity), we’re unable to determine which data is yours to remove.
Need support?
Some questions might touch on sensitive topics. If you feel distressed, you can access confidential, 24/7 mental health support here, specific to your country of residence: Global Helplines & Crisis Support
Ready to take part?
The survey is open for the next four weeks (closing on September 12, 2025). By clicking below, you confirm that you're over 18, currently or recently worked in T&S, and are happy to take part.
Questions?
If you have any questions about the study, please email the study lead Dr. Cherise Reiger at cregier@oxrand.com.
Ethics Approval
This study has been reviewed and approved by the University of Oxford, Saïd Business School Departmental Research Ethics Committee (Reference number: SBS DREC – 1855411). If you have any concerns about the conduct of the research or wish to discuss your rights as a participant, please contact:
Research Ethics Manager
Research Services, University of Oxford
Boundary Brook House, Churchill Drive
Headington, Oxford, OX3 7GB
Email: ethics@socsci.ox.ac.uk
Tel: +44 (0)1865 616578