Our Programs

Research Coalition

We created the Trust & Safety Research Coalition to bridge gaps between industry researchers, academic researchers, the trust and safety professional community, the technology industry, civil society, and other public interest groups. Learn more about the Coalition here.

Today, the Coalition consists of a Steering Committee and three Research Committees.

  • Global Majority Research Committee (GMRC)

  • Psychological Health Research Committee (PHRC)

  • Tooling Research Committee (TRC)

Quarterly Convenings

With the aim of fostering discussion and the exchange of ideas, quarterly convenings take the form of roundtables or workshops. We invite stakeholders with different perspectives and backgrounds to participate and engage in conversations guided by a series of questions. When appropriate, we share resulting deliverables with participants and the public. Find our recent roundtable reports here.

Research Collaborative

The first annual Trust & Safety Research Collaborative spanned four 90 minute virtual sessions (October-November 2023) and brought together academic and industry researchers, civil society experts, and online moderators to discuss critical questions and power dynamics relevant to current research about the psychological health and wellbeing of online moderators.

The second annual Collaborative took place in late 2024 and build on these existing relationships. Over the course of eight private virtual sessions, seven teams made up of frontline moderators, researchers, and civil society experts identified problem spaces, drafted problem statements, and iterated on related solutions and interventions. Included topics ranged from proactive wellness solutions to raising awareness about the differences between commercial content moderators and volunteer community moderators to sustaining a community for all online moderators across positions and platforms to backend tools designed to build consensus.